Customer Harassment Response Policy

• Purpose

  The KOEI TECMO Group (hereinafter referred to as "the Group") considers it important to maintain a safe and secure working environment in which all employees can work with peace of mind.

  This policy aims to protect the physical and mental well-being of our employees and maintain a comfortable working environment by ensuring a consistent organizational response to customer harassment by customers and other individuals.

• Definition of Customer Harassment

  Customer harassment refers to conduct by customers, users, or other individuals that exceeds socially acceptable limits in light of the nature of the employee's duties and other relevant circumstances, thereby adversely affecting the employee's working environment.

  The Group will determine whether conduct constitutes customer harassment based on its nature, circumstances, and other relevant factors, including the following:

  　　　　　　

  ・Acts of violence, intimidation, threats, insults, personal attacks, discrimination, defamation or damage to reputation or credibility, or other similar conduct

  　　　　　　

  ・Sexual remarks or behavior, stalking, or other forms of persistent harassment

  　　　　　　

  ・Remaining on the premises for an excessive period of time, prolonged confinement of employees through telephone calls or inquiries, or other conduct that unjustifiably interferes with employees' work

  　　　　　　

  ・Demands for services beyond what is socially acceptable, or demands for unreasonable apologies, monetary compensation, disciplinary action against employees, or other unreasonable remedies without a legitimate basis

  　　　　　　

  ・Defamatory statements, dissemination of false information, or threats to engage in such conduct on social media or other online platforms

  　　　　　　

  ・Statements or conduct suggesting suicide or self-harm

  　　　　　　

  ・Dissemination of photographs, video recordings, or audio recordings of employees or other individuals taken without their consent, or other conduct that infringes upon employees' privacy

  　　　　　　

  ・Other conduct that is considered highly malicious from the perspective of protecting employees and other personnel